Terms and Conditions

Orders
We are happy to accept orders via telephone or our online shop. Please be aware that if you place your order by telephone, you will need to send a cheque as payment.

Payment
Payment must be made in full prior to orders being despatched. Online payments can be made by Switch, Maestro, Solo, Visa, Visa Electron, Delta or MastercardPayments will appear as "Nochex" on your card statement. Cheques must be made payable to Unique Beads. Credit facilities are currently not offered.

Postage
Varies from 60p to £12.00 according to value, weight and size of package and is calculated automatically by the shopping cart. Parcels are sent via Royal Mail or courier according to each customer's preference. No responsibility will be accepted for damage or loss to parcels if the incorrect postage method has been selected. International Delivery is set at £10.00.

Guaranteed Next Day Delivery

Please be aware that due to the ongoing Royal Mail postal strikes some orders are taking a lot longer to be delivered than normal and we are unable to guarantee any Special Delivery parcels. Any orders placed by 12pm weekdays using the "Next Day Guaranteed" service will still be posted the same day, but we can not at this time guarantee that they will arrive the next day. For this reason we strongly recommend placing your order with PLENTY of time to spare.

Costs £12.00. This service ensures orders placed before 12pm will be sent the same day via Special Delivery for delivery the following day. A signature will be required on delivery. Orders placed after 12pm will be despatched via Special Delivery the following day. Orders placed after 12pm Friday will be despatched on Monday for delivery Tuesday. Please be aware that this service is subject to interruptions caused by Bank Holidays and other public holidays in both Scotland and the rest of the UK.

Product Descriptions
All products are described as accurately as possible, including colours and sizes. Where possible we use sizes, codes and colours as appointed by the relevant manufacturer. Where brand names are listed, these are genuine items. All semi-precious materials and precious metals are described as such. We cannot take reponsibility for colour discrepancies between batches, or for inaccurate colour representations on computor monitors.

Out of Stock items
Email notification will be sent immediately if we are out of stock of an item and we can either hold your order until all items are available,or cancel the out of stock item/s and send the rest of your order.

Despatch and Delivery

Please be aware that due to the ongoing Royal Mail postal strikes some orders are taking a lot longer to be delivered than normal and we are unable to guarantee any Special Delivery parcels. Any orders placed by 12pm weekdays using the "Next Day Guaranteed" service will still be posted the same day, but we can not at this time guarantee that they will arrive the next day. For this reason we strongly recommend placing your order with PLENTY of time to spare.

Orders are sent via Royal Mail or courier and p&p varies from 60p to £15.00. Our online cart will calculate your shipping fees, although you must select the appropriate method according to your order value and requirements.

Please ensure you select the correct shipping method, the SAMPLES ONLY method is only applicable if you are purchasing samples. If you add anything else to your order, other than samples, you MUST choose another payment method. Please be aware that failure to do so will result in your order being held until the outstanding postage is paid.

If your package is not properly insured, you will only be able to claim up to £32 of the value back in the event of loss or damage - we cannot be held responsible for any packages sent without appropriate insurance. Please be aware that we cannot claim for lost parcels until 15 working days from the date of despatch have passed.

Returns and Refunds
We will refund the value of any products returned to us within 7 days. We must be informed within 48 hours that the items are being returned. Postage fees and Next Day Delivery charges will not be refunded. Items must be returned in secure packaging, we reserve the right to refuse a refund if items are damaged due to inappropriate packaging. Any wholesale packs that have seals must be returned with the seal intact. Packages with broken seals will not be refunded.

Privacy Policy
Unique Beads collects only imformation required to process your order and this will not be shared with any third parties. You will not be contacted by us again unless you have registered for our newsletter. At anytime you can unsubscribe from the newsletter by clicking on the unsubscribe link. Any information that you have supplied to us will be kept in a safe and secure location until it is not longer required, after which time it will disposed of in an appropriate manner.