Ordering Information

Do you produce a catalogue?
Currently we do not produce a printed catalogue. All of our products can be viewed online, with detailed images, descriptions and prices. We hope to be able to offer our clients a catalogue in the future.

How do I place an order?
Please browse our website and order any items you require by clicking the "Add to Basket" button next to that item. We use Roman Cart to process our online orders, and once you have finished shopping you will be able to chose whether you want to pay via credit card, Paypal or cheque. We do recommend using your credit card as this ensures a prompt transaction and despatch of goods.

Do I have to pay the full amount upfront?
Yes you do in order to ensure your goods are sent promptly. No orders are sent until payment has been received.

How do I make a payment?
You will be able to chose whether you want to pay via credit card, Paypal or cheque. Credit card payments are taken via our secure server, provided by Nochex and the transaction will show on your statement as "Nochex".
Please make cheques payable to Kerri Miller, and send to: 70 Billacombe Road, Plymstock, Plymouth, Devon, PL9 7EX.
If you wish to pay by cheque, please make sure it reaches us within 7 days of placing your order. If your cheque is not recieved within 7 days, your items will be returned to stock and you will need to place your order again.

How much is postage and packaging?
All orders are sent via Royal Mail or Courier and p&p varies from 60p to £15.00. Our online cart will calculate your shipping fees, although you must select the appropriate method according to your order value. If your order comes to more than £32, you must select Special Delivery as your shipping method, please be aware that this only relates to the insurance on the parcel and does not guarantee immediate despatch. If you have an urgent requirement please choose our guaranteed Next Day Delivery service. If your package is not properly insured, you will only be able to claim up to £32 of the value back in the event of loss or damage - we cannot be held responsible for any packages sent without appropriate insurance. International shipping is a flat rate of £10.00, this includes Republic of Ireland

How long do you take to deliver?
All orders will be despatched within 7 days of payment being received although we always try to send orders as soon as possible. If for any reason we cannot fulfill your order due to low stock levels, you will be informed immediately. We will provide an estimated delivery date where possible, but will also offer a full refund should you decide the new date is unacceptable.

Do you offer Guaranteed Next Day Delivery?
We do offer Next Day Delivery, subject to certain conditions. This service costs £10.00. Next Day Delivery orders will be posted the same day as long as payment is received in full by 12pm. Orders received after 12pm will be posted the following working day. Your order will be sent via Special Delivery to guarantee overnight delivery and a signature will be required on its arrival.

What happens if I change my mind?
We will offer a full refund on any items (minus p&p) should you change your mind. Please notify us immediately and return the items in their original condition and packaging, and unused within 7 days, in order to receive your refund.

What happens if my item is faulty?
We take great care to ensure every one of our products reaches you in perfect condition. However in the unlikely event that your item is faulty we will offer a full refund or exchange, as long as the fault/error is reported immediately and the items returned within 7days.